Step 1: SAVE and FIND Receipt!
Why? We use simple hand-written sales slips. The only way we can determine your exchange credit is to see the actual price paid . . . ie. Did you buy during one of our special promotions?
Step 2: Please make every attempt to exchange any item within 10-14 business days,
The main exception is if we’ve noted on the bottom of your receipt that the purchase was a gift, and more time was given.
Step 3: Any exchanges must be UNWORN, have TAGS ON and be in RE-SALEABLE condition.
This means that they cannot reek of perfume, or smoke, be covered in pet hairs, or soiled in any way.
Step 4: Qualifying exchanges receive Store Credit
This can be for immediate or future use. Store credits do not expire.